At Diamond Food Masale, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

1. Eligibility for Returns & Refunds

• Products must be unopened, unused, and in their original packaging.
• The product must be returned within 7 daysof delivery.
• Proof of purchase (invoice/receipt) is required for all returns/refunds.

2. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hoursof delivery.
• Provide clear images/videos of the issue for verification.
• We will arrange a replacement or full refundupon confirmation.

3. Return Process

• Step 1:Contact our customer support at [support@diamondfood.in/9975594866] to initiate the return.
• Step 2:Pack the product securely and ship it back to the address provided by our team.
• Step 3:Once received and inspected, we will process your refund or replacement.

4. Refund Method & Timeframe

• Refunds will be issued via the original payment methodwithin 5-7 business days after approval.
• For cash on delivery (COD) orders, refunds will be processed via bank transfer.

5. Non-Returnable Items

• Opened or used products (unless defective).
• Products without proof of purchase.
• Products damaged due to misuse or improper storage.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong/damaged item).

7. Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@diamondfood.in [Welcome to Diamond Food Masale! These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or purchasing from us, you agree to comply with these terms