Refund & Return Policy

Due to the nature of food and grocery products, we follow strict quality and hygiene standards.

Non-Returnable Products

All food products, masalas, and grocery items are non-returnable and non-refundable once delivered, unless:

• Product is damaged in transit
• Wrong product delivered
• Expired product delivered
• Manufacturing defect

 

Reporting an Issue

Customers must:

• Notify us within 24 hours of delivery
• Share unboxing video/photos as proof
• Email at support@diamondfood.in

Without proper proof, refund/replacement may not be approved.

Refund Process

If approved:

• Refund will be processed within 5–7 business days
• Amount will be credited to original payment method (as per Razorpay guidelines )
• COD refunds (if applicable) will be processed via bank transfer
  
  

Refund Deductions

Refunds may exclude:

• Shipping charges (if applicable)
• Payment gateway charges (in rare special cases)

Diamond Food reserves the right to reject refund claims if:

• Product is used or tampered
• Claim is raised after 24 hours
• Incorrect address provided by customer