At Diamond Food, we aim to deliver fresh and quality masala and grocery products to your doorstep in a timely and secure manner.
- Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During high-demand periods or festive seasons, processing may take slightly longer.
- Shipping Locations
- We currently ship across India only.
- We do not offer international shipping at this time.
If your area is not serviceable by our courier partner, we will inform you and process a full refund.
- Delivery Time
Estimated delivery timelines:
- Metro Cities: 2–4 business reminders
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Government restrictions
- Unforeseen circumstances
Diamond Food is not responsible for delays caused by third-party courier services.
- Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- We may offer free shipping on orders above a certain value (as displayed on website).
Shipping charges are non-refundable once the order is dispatched.
- Order Tracking
Once your order is dispatched:
- You will receive a tracking ID via SMS or email.
- You can track your shipment using the courier partner’s tracking link.
- Incorrect Address / Delivery Failure
Please ensure that the shipping address and contact number are accurate.
If:
- The address is incorrect
- Customer is unavailable at delivery
- Order is refused
The parcel may be returned to us. In such cases:
- Re-shipping charges will be applicable
OR - Refund will be processed after deducting shipping and handling charges.
- Damaged or Tampered Package
If you receive a package that appears:
- Damaged
- Opened
- Tampered
Please:
- Do not accept the parcel
OR - Record an unboxing video and notify us within 24 hours of delivery
Email: support@diamondfood.in
Mention your Order ID with photos/video proof.
- Partial Deliveries
In rare cases, orders may be delivered in multiple shipments depending on product availability.
- Force Majeure
Diamond Food shall not be held responsible for delivery delays due to:
- Natural disasters
- Lockdowns
- Strikes
- Transportation issues
- Government regulations
- Contact Information
For shipping-related queries, contact:
Diamond Food
Email: support@diamondfood.in
Phone/WhatsApp: +91- 9975594866
Business Hours: Monday to Saturday (10 AM – 6 PM)
